Processing & Delivery Times

    •    Orders are processed within 1-2 business days (excluding weekends and holidays).

    •    Standard shipping takes 2-3 business days, while express shipping takes 1-2 business days.

    •    Orders placed after 12PM GMT will be processed the next business day.

 •    Standard Shipping: £3.95 (Free on orders over £75)

    •    Express Shipping: £8.75

    •    International Shipping: Available to selected countries. Shipping fees and delivery times vary.

We are not responsible for delays caused by couriers or customs. If your order hasn’t arrived within the estimated time, please contact us at admin@moneopura.com.

We accept returns within 7 days of delivery. To be eligible for a return:

    •    The item/s must be unopened, unused, seal unopened, in its original packaging, and in the same condition as received.

    •    Certain items (e.g., personalised products, perishable goods, and hygiene items) are non-returnable unless faulty.

    1.    Contact us at admin@moneopura.com with your order number and reason for return.

    2.    We will provide return instructions. Please note return cost payable by customer.

    3.    Send the item back within 3 days of receiving return approval.

Once we receive and inspect the item, we will process your refund within 7 business days.

    •    Refunds will be issued to the original payment method.

    •    Shipping fees are non-refundable, except for incorrect items.

If you need to exchange an item for a different size or colour, please contact us at admin@moneopura.com.

If you receive a damaged or incorrect item, notify us within 2 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any questions, please contact us at admin@moneopura.com